Podcast #64

“Customer Lobby”

Featuring Patty Kampmann

Intro: Welcome to Profiles In Prosperity. The leading podcast for residential service contractors, sponsored by Service Roundtable and hosted by David Heimer.

David Heimer: Hi everybody. This is David Heimer, welcome to Profiles In Prosperity. This is going to be a great interview. Patty Kampmann has joined me today. Patty is the president of Customer Lobby. Customer Lobby is a vendor partner of Service Nation. So we’ve had a number of meetings with Customer Lobby and with Patty. She’s relatively new to Customer Lobby and she’s relatively new to our industry. She has an amazing resume, chief product officer, senior vice president of business development, CEO, member of the board of directors, vice president of operations and all this comes from a variety of industries of companies. Patty, on top of all of that, as you might’ve guessed, is a really smart and impressive woman, and I think she’s going to be a real positive force in our industry. So I think it’s particularly interesting to talk to somebody that is kind of outside of our industry or is relatively new to the industry and they bring a fresh perspective. So I’m really looking forward to this. So Patty Kampmann, welcome to Profiles In Prosperity.

Patty Kampmann: Thank you, David. I appreciate the warm welcome and also delighted to be here.

David Heimer: Tell me a bit about Customer Lobby.

Patty Kampmann: Absolutely. It all started in 2008 when online customer reviews began to emerge as the definitive source for consumers to discover businesses. Customer Lobby was founded as a way for local service businesses to take advantage of that trend through the development of powerful, easy to use software that automated the get reviews process and publish the reviews directly to Google and other sites that were important to the client in order to boost their online presence. And we did this for seven years, helping thousands of businesses bring in more customers and revenue. But we soon realized we could do so much more to help local service businesses. So in 2014, we expanded our focus beyond reviews and launched a complete life cycle solution for customer engagement. We leverage the latest technologies to help businesses of all sizes, automate their direct mail marketing campaigns and have since added email and text channels as well.