Podcast #13

“Company Aquisition”

Featuring Mitch Cropp

Intro: Welcome to Profiles In Prosperity with your host David Heimer.

David Heimer: Hi, this is David Heimer; Mitch Cropp built CroppMetcalfe from a small company to a $40 million juggernaut providing HVAC, plumbing, electrical, and pest control services. In the process, CroppMetcalfe received an incredible array of awards and developed a reputation for stellar service. How did they do that? In 2015, we interviewed Mitch on stage at an industry conference. He generously shared his experience, business philosophy, and insights with us. In this short segment, from that interview, Mitch focused on business growth. Here’s Mitch.

Mitch Cropp: When you look at 300 plus employees, 180 service trucks on the road that’s a lot of people to feed. That’s a lot of work and, you know, I said work because I don’t believe I’ve ever had a job with the exception of one. I was working with my daddy, because I love what I do and if you love what you do, it makes it so much easier. And the successes that you have, some people say maybe it’s like a roller coaster. It’s up, it’s down, It’s up-down. As long as you’re learning, don’t worry about it. If you’ve got your goals set, you’ve got your vision out there. You know what you want to do then that’s all it takes is hard work and enjoy it. Well, we had a number of setbacks, in your growth, you stumble here, you stumble there. But some of the key things that have happened to us and me in my journey and this business is meeting people.

This is a people business and whether it’s a customer you meet that gives you advice and some of them can give you advice. I’m not going to use you anymore, something like that. They give you advice, you got your manufacturers, you got your distributors, you got your associations and whatever that you get involved in. And it’s something that I told my people when I first got involved, if I join, I’m going to get on the board. I’m going to get active because I’m going to rub shoulders with the best people in the industry. And that’s what happens to you when you join these organizations, they are the best of the people that want to learn and get involved.