Podcast #07

“Company Aquisition”

Featuring Ed O'connell

Intro: Welcome to Profiles In Prosperity, with your host, David Heimer.

David Heimer: Hi, I’m David Heimer, welcome to Profiles In Prosperity. Today, we’re speaking with Ed O’Connell. Ed is the founder of O’Connell Plumbing, which had the best tagline I’ve ever seen. It was, “the only plumbing company highly recommended by my mother.” Hilarious, clever, very creative, which is very appropriate and common for Ed. Here’s a bit more about Ed. He founded, grew, and ran O’Connell Plumbing, which he built into a very successful residential plumbing company, and then he sold it a few years ago for a very tidy sum. When he ran O’Connell Plumbing, he was named The Service Roundtable Contributor of the year. And after selling O’Connell Plumbing and becoming an industry consultant, he was named The Tom McCart Consultant of the year. He was a speaker at the International Roundtable in Fort Worth a few years ago. He speaks at our Success by Design Days, periodically. He’s a columnist for Contractor Magazine. He’s a mentor for two Service Nation Alliance Advisory Boards and he’s an industry consultant as well. So, welcome Ed, thanks for agreeing to do this with me.

Ed O’Connell: Well, thanks, David. When you listed all that stuff, I really didn’t realize how much I had to live up to here.

David Heimer: Well, it’s all true and you’ve been a big success. So one of the interesting things you told me about when you ran O’Connell Plumbing, was that you used to choose a neighborhood, and I may be getting this wrong, and you would just walk around it, knock on doors, introduce yourself and this generated a whole bunch of business for you. Can you tell me more about that?

Ed O’Connell: Yeah. I came home one day and right next door was one of my competitors, and he’s part of the Service Roundtable. In fact, he’s a really good friend of mine, Gene Burch. We were friendly competitors in the same County, Marin County, California. I came home and there’s Gene Burch’s truck, a plumbing truck in front of my neighbor’s house. And I went, what’s going on here? You know, I live right next door to this person and they didn’t call me for plumbing. So, after the truck left, I went next door and her name is Jacqueline. And I said, “Jacqueline, you just called Gene Burch, and you didn’t call me for plumbing.” She said, “I didn’t even know you were a plumber.” And we’d lived next door for about two or three years. So, that got me thinking.