Podcast #99

“General Manager”

Featuring Jenn Shue

Intro: Welcome to Profiles In Prosperity, the leading podcast for residential service contractors, sponsored by Service Roundtable and hosted by David Heimer.

David Heimer: Hi, this is David Heimer and welcome to Profiles In Prosperity. Today I’m talking with Jenn Shue. Jenn is the general manager for Barbosa Plumbing and Air Conditioning in Dallas, Texas. Jenn has vast experience in management, consulting, HR, project management, business analytics, and a lot more. She is an advisory board mentor for Service Nation Alliance and she’s a coach for Service Nation Premier. So Jenn Shue, welcome to Profiles In Prosperity.

Jenn Shue: Thank you for having me.

David Heimer: You’ve had an interesting and long career. So tell me a bit about your career and how you ended up in our fine industry.

Jenn Shue: You know, there’s this standard joke among an industry, either born into it or fell into it. I fell into it and just never got out. I fell in love with it. I was looking for a local job, something simple to get involved with once my children started entering high school and there was a company not too far from my house that was looking for a CSR and I was like, that’s great. I don’t want to be responsible for anything. I just want to answer phones and file papers. And 20 plus years later, here I am responsible for a whole lot. So I was fortunate enough to find a company that really just allowed me to grow and learn while I started with them.

David Heimer: Well, where did you start off as a CSR? Because you’re in Texas now, right? But that wasn’t where you started, right?

Jenn Shue: No, I started out in Maryland. I am from there, lived there my whole life, until I transplanted to Texas. So I started out there as a CSR with them. I eventually became their parts manager and then went into the retail side of just trying to keep them on top of their pricing and then into dispatching and office manager and just got my hands in every aspect that I could.

David Heimer: Wow. Very cool. So tell me about Barbosa.

Jenn Shue: When I moved to Texas, I worked remote for the company that I was working for in Maryland. And after about six months, I knew I just needed a break and I started looking for a company that would fit the goals that I had for myself. And I found Barbosa. They’re a small family business, you know, they’ve been in business for over 40 plus years now. And I just wanted some place to call home, I didn’t want a job. I had just left home, I needed a new one, and they opened those doors and let me in. And they do plumbing, which was new for me. So it’s still a growth process every day, just learning the ins and outs of that. But Drew Barbosa’s just been amazing at taking me in and allowing me to grow and giving me the room to grow, and make the changes that I’ve made without really fighting against them but embracing them.

David Heimer: Yep. I’ve known the Barbosas for a long time. They are wonderful people, it’s a good company. And they are an interesting company to me because they used to be only air conditioning, they added plumbing, which is not unusual to add plumbing. But what is unusual is, correct me if I’m wrong, plumbing is now a bigger part of Barbosa than heating and air conditioning, is that correct?