Podcast #59

“An HVAC Call Center”

Featuring Jason Fox

Intro: Welcome to Profiles In Prosperity, the leading podcast for residential service contractors, sponsored by Service Roundtable and hosted by David Heimer.

David Heimer: Hi, this is David Heimer, welcome to Profiles In Prosperity. Jason Fox is here with me today. Jason is the owner of Capital Heating & Cooling, in Menomonee Falls, Wisconsin. Great company, they’ve created terrific growth in the last few years, and they’ve been keeping the growth going even now in this pandemic. So I’m really interested to hear about all of that. Jason Fox welcomes Profiles In Prosperity.

Jason Fox: Well, thanks for having me.

David Heimer: Let’s go back, I always like to hear how people got into this industry. How did you get into the industry?

Jason Fox: I graduated high school in 1994 and my parents’ vision was that I should go to college. So I went to college and the second semester in the second year, my dad gave me my tuition money, and cash, and all things, to go pay my tuition bill. And on my way there, I thought, you know, I really don’t like college that much and I’d rather go to Mexico. So, I took my tuition money and took my girlfriend to Mexico for a week, and dropped out of college. So you can imagine he wasn’t very pleased with that. So he said, “well, you need to go get a job now.” So that’s what brought me into the trades. And I started out as a helper for a plumbing and heating company. And then I went on to work for a union plumbing shop as a plumbing apprentice. And then I went through my entire apprenticeship and towards the end, that was probably about two or three months after 9/11 happened, I started to get into real estate. And I bought basically 42 apartments in nine months and plumbing work was getting slow. So they said, well, we’re going to lay off a little bit and then you can come back when you’re done and I never went back. So I hear it was a plumber and I was more of a landlord at that point and I did all my own stuff.