Podcast #28

“Company Aquisition”

Featuring Trevor Flannigan

Intro: Welcome to Profiles In Prosperity with your host David Heimer.

David Heimer: Hello everybody, this is David Heimer. Welcome to Profiles In Prosperity. Today, our guest is Trevor Flannigan. Trevor is Chief Operating Officer of Home Service Chats, which is as the name suggests, a website chat company for the home services industry. Trevor has a services background in our industry. He was Director Of Operations for a residential plumbing, HVAC and ruder business in Kansas City. In that role, he helped the company grow to over 75 trucks and more than 21 million in revenue, very impressive. Under Trevor’s leadership, Home Service Chats has also experienced stellar growth. I’m very eager to hear about that growth and also to talk to Trevor about why website chat is so popular and what a contractor can do to make it more effective. So Trevor Flannigan, welcome to Profiles In Prosperity.

Trevor Flannigan: Good to be here.

David Heimer: Tell me, just to get this thing started, how did you get into this industry and what is your experience in it?

Trevor Flannigan: Yeah, great question. It’s kind of funny. So I get called on a regular basis for like, okay, I’m hiring a general manager, operations manager, and I want to hire somebody like you, and I don’t know if I’m replicable, because I applied on Craigslist. Like I just saw an ad for Craigslist, for a service manager of a plumbing and HVAC shop. And, you know, I came from an extremely large retail outfit, a grocery store called Aldi. And it sounded fun to go into small business. And so I saw the ad and I was getting my masters at the time and I was like, I think that would be fun. And so I applied for it. With the retail giant – so I basically worked there – I quit to go back to school. It didn’t seem like a full-time program so I was looking for some jobs and I saw this.

At the retail job though, my job was to take a district and take an unprofitable bunch of stores and make them profitable again. So I did that in multiple states all over the Midwest. And what I found was that there’s a procedure manual at this big retail giant that basically says, this is what a profitable store looks like. And everything was accounted for. So it’s kind of like a how-to manual for how to make a successful retail store. And I just went and if there was something broken, I’d find it in the manual and be like, well, this is broken and this is how to do it right. And I ended up firing a lot of people and hiring a lot of people in that process, but it was really easy for me. So I went to this plumbing and HVAC shop to do the interview and the owner said that they already filled the position internally. And I was like, okay, well, unfortunate.