Last Modified: November 18, 2024
Service Nation, Inc. (“Company”) requires users of its websites and services, including any entity executing a Membership Agreement (“Member”) that references these terms to accept and adhere to these terms and conditions (the, “Membership Terms”). These Membership Terms govern the purchase and use of Company’s services and is accepted by executing a Membership Agreement that references these Membership Terms or by using or accessing Company’s services. Company may update these Membership Terms from time to time and Member will have 30 days to reject the updated terms by providing written notice to Company. If Member continues to use or receive the services following such period, the updated Membership Terms will be deemed accepted.
1. Membership Agreement. Services will be ordered by Member pursuant to an executed Membership Agreement (each, a “Membership Agreement”). The Membership Agreement will include the specific membership level selected and the associated fees and any additional terms as applicable. Upon execution by both parties, each subsequent Membership Agreement will replace the current Membership Agreement, be deemed an addendum hereto and will be subject to all of the terms and conditions herein. For the avoidance of doubt, Member will have only one Membership Agreement in effect at any given time. Any one of Member’s subsidiaries or affiliates may also enroll for membership under these Membership Terms by entering into a Membership Agreement signed by such subsidiary or affiliate and Company and agreeing to be bound by these Membership Terms and such Membership Agreement.
2. Services.
2.1. Services. Company offers the Service Nation Alliance, a membership group that includes access to its Service Roundtable website, marketing tools and techniques, training, best practices, advertising, templates, operational tools and techniques, membership meetings, discounts, and rebate programs (collectively, the “Services”).
2.2. Rebates. Member may participate in Company’s rebates program, if Member has an active membership. Member must have earned a minimum rebate of $5.00 during a rebate period and be an active Service Nation Alliance member in good standing during the applicable rebate period in order to receive a distribution for that period. If the earned rebate is less than $5.00 for a particular rebate period the amount of the earned rebate will be rolled forward to the next rebate period until the $5.00 minimum is met and the rebate is distributed. If Member terminates its membership, any rebate earned during the last rebate period prior to termination that meets the minimum rebate threshold of $5.00 will be distributed in accordance with the normal rebate distribution schedule; if the rebate earned during the last rebate period prior to termination does not meet the minimum threshold of $5.00 the final rebate is forfeited. Participation in the rebate program may require a business account or other enrollment with applicable Company third-party partners (each, a “Partner”) subject to such Partner’s separate terms and conditions. Member’s participation in the rebates program and request to receive rebates from Partners via the rebates program constitute Member’s instruction and consent for Company and Partners with whom Member enrolls, to share and exchange information about Member. Information processed by Partners is subject to their respective terms and privacy policies. Member’s enablement of PayPal’s Hyperwallet service to receive rebates constitutes Member’s consent to receiving payments from Company via Hyperwallet, Member’s consent to be contacted by PayPal via email or text message and Member’s acceptance of PayPal’s Hyperwallet Terms and Conditions (https://pay.hyperwallet.com/hw2web/consumer/page/legalAgreement.xhtml) and PayPal’s Hyperwallet Privacy Policy (https://www.hyperwallet.com/privacy-policy).
2.3. Referrals. Member may refer eligible individuals to Company for membership. Member will receive a referral fee for referring individuals who purchase a membership from Company. The acceptance of new members is in Company’s sole discretion.
2.4. Accounts; Security. Access to or use of certain portions and features of the Services may require Member to create an account (“Account”). Member represents that all information provided by it is current, accurate, complete, and not misleading. Member further warrants that it will maintain and update all information provided by it to ensure accuracy on a prompt, timely basis. Member is entirely responsible for maintaining the confidentiality and security of its Account(s), including the password(s). Accounts are not transferrable. Member agrees to promptly notify Company if Member becomes aware or suspects any unauthorized use of its accounts, including any unauthorized access or attempted access. Member is responsible for all activities that occur under its Account(s). Further, Member is the primary account holder and is responsible for all charges made by additional users added to the Account(s).
2.5. Restrictions on Use. In accessing or using the Services, Member will not: (a) resell, lease, encumber, sublicense, distribute, publish, transmit, transfer, assign or provide such access or use to any third party in any medium whatsoever; (b) devise specifications from, reverse engineer, reverse compile, disassemble, or create derivative works based on the Services; (c) apply systems to extract or modify information in the Services using technology or method such as those commonly referred to as “web scraping,” “data scraping,” or “screen scraping”; (d) knowingly input or post through or to the [Service] any content that is illegal, threatening, harmful, lewd, offensive, or defamatory or that infringes the intellectual property rights, privacy rights or rights of publicity of others, (e) store data on the [Service] that is regulated by the HIPAA Privacy Rules or the PCI Data Standards (f) input or transmit through or to the Services any virus, worm, Trojan Horse, or other mechanism that could damage or impair the operation of the Services or grant unauthorized access thereto; (g) use or access the Service for purposes of monitoring the availability, performance or functionality of the Services or for any other benchmarking or competitive purposes; or (h) cause, assist, allow or permit any third party (including an end-user) to do any of the foregoing; (i) use the Services to compete with Company in any way; or (j) permit any third party to use or access the Service other than Company’s direct employees or agents who are acting on Company’s behalf].
2.6. Maintenance. Member agrees that Company may install software updates, error corrections, and software upgrades to the Services as Company deems necessary from time to time. All such updates, error corrections and upgrades will be considered part of the Services for purposes of this Agreement.
2.7. Applicable Laws. Member’s access to and use of the Services is subject to all applicable international, federal, state and local laws and regulations. Member may not use the Services or any information data or Member Content (as defined below) in violation of or to violate any law, rule or regulation. Ensuring Member’s use of the Services or any derivatives thereof is compliant with applicable laws is the responsibility of Member.
2.8. Suspension of Services. Company has the right to immediately suspend the Services (a) in order to prevent damage to or degradation of the Service or unauthorized or non-compliant use or (b) for operational reasons such as repair, maintenance, or improvement or because of any emergency, or (c) if, following notice from Company, Member has failed to pay any amounts due and owing. In the case of (a) or (b) Company will give Member prior notice if reasonable and will ensure that the Service is restored as soon as possible after the event given rise to suspension has been resolved to Company’s reasonable satisfaction.
3. Data Licenses.
3.1. Member Content. As between Company and Member, all title and intellectual property rights in and to all electronic data or information submitted to and stored in the Service that are owned by Member (“Member Content”) remain owned by Member. Member acknowledges and agrees that in connection with the provision of the Services, Company may store and maintain Member Content for a period of time consistent with Company’s standard business processes for the Service. Following expiration or termination of the Membership Terms or a Member account, if applicable, Company may deactivate the applicable Member account(s) and delete any data therein. Member grants Company the right to host, use, process, distribute, display and transmit Member Content to provide the Services pursuant to and in accordance with these Membership Terms and the Membership Agreement. Additionally, Member grants Company worldwide, royalty-free, non-exclusive, perpetual and irrevocable license and right to use, display, reproduce, distribute and prepare derivative works from the Member Content, including making Member Content available to other members. Member has sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of Member Content, and for obtaining all rights related to Member Content required by Company to perform the Services.
3.2. Aggregated Data. Member agrees that, subject to Company’s confidentiality obligations in this Agreement, Company may (a) capture data regarding the use of the Service by Member and its end users, (b) collect metrics and data included in the Member Content, and (c) aggregate and analyze any metrics and data collected pursuant to subsections (a) and/or (b) of this sentence (collectively, the “Aggregated Data”). Member agrees that Company may use, reproduce, distribute and prepare derivative works from the Member Content and incorporate it into Aggregated Data.
4. Third Party Services. Except as expressly permitted in this Agreement or as otherwise agreed by Company in writing, Member is prohibited from linking to the Service, framing of all or any portion of the Service, and extracting data from the Service. Company reserves the right to disable any unauthorized links or frames. Company will not be responsible and expressly disclaims any liability for any third party services that Member may use or connect to through the Service. If Member, participates in the Rebate Program, activates any APIs or links to enable data sharing through the Service or directs Company to do so on its behalf, Member thereby authorizes Company to send and receive Member Content with any such activated third-party service and represents and warrants to Company that Member has all appropriate right and title to grant such authorization. Member will be solely responsible for any third-party fees related to the third-party services and compliance with any applicable third-party service terms.
5. Intellectual Property.
5.1. Proprietary Rights. Company’s intellectual property, including without limitation the [Service], its trademarks and copyrights and excluding any [Member Content] contained therein, and any modification thereof, are and will remain the exclusive property of Company and its licensors. No licenses or rights are granted to Member except for the limited rights expressly granted in this Agreement.
5.2. Feedback. Member agrees that advice, feedback, criticism, or comments provided to Company related to the Service are given to Company and may be used by Company freely and without restriction and will not enable Member to claim any interest, ownership or royalty in Company’s intellectual property.
6. Payment and Taxes.
6.1. Payment. Fees are set forth in the applicable Membership Agreement (“Fees”). Company will send invoices to the contact(s) provided in a Membership Agreement. Unless otherwise set forth in the applicable Membership Agreement, Fees are due and payable by Member within 30 days of receipt of the invoice for such Fees. Undisputed amounts that are past due will be subject to a monthly charge of 1.5% per month or the maximum rate permitted by law, whichever is less. Member agrees to pay all reasonable costs of collection in the event any amount is not paid when due. Company, upon notice to Member, which notice may be in the form of an invoice, will have the right to change Fees effective any time, which right will include without limitation the right to charge a Fee for new features or functions of the Service or for features or functions that have previously been offered at no charge. Unless otherwise noted in the Membership Agreement, all Fees are payable in United States Dollars, and non-refundable.
6.2. Automatic Payment Terms. Member authorizes Company to charge the credit card information provided, or debit the bank account information provided, as applicable, beginning as of the Effective Date and annually or monthly thereafter as applicable for all applicable fees due as defined in the Membership Agreement. Member understands that this authorization will remain in effect until it is canceled in writing and agrees to notify Company in writing of any changes in Member’s account information or termination of this authorization at least 15 days prior to the next billing date. If the payment date falls on a weekend or holiday, Member understands that payments may be executed on the next business day. For ACH debits to a checking/savings account, Member understands that because these are electronic transactions, these funds may be withdrawn from Member’s account as of the payment date, and that it will have limited time to report and dispute errors. In the case the ACH transaction is returned for Non Sufficient Funds (“NSF”) Member understands that Company may at its discretion attempt to process the charge again within 30 days, and agrees to an additional charge for each attempt returned NSF, which will be initiated as a separate transaction from the authorized payment. Member has certified that the business bank account information provided is enabled for ACH transactions and agrees to reimburse Company for all penalties and fees incurred as a result of Member’s bank rejecting ACH debits or credits as a result of the account not being properly configured for ACH transactions. Both parties agree to be bound by NACHA Operating Rules as they pertain to these transactions. Member acknowledges that the origination of ACH transactions to its account must comply with the provisions of U.S. law. Member agrees not to dispute these scheduled transactions with its bank or credit card company provided the transactions correspond to the terms indicated in this Agreement.
6.3. Taxes. Company Fees do not include any local, state, federal or foreign taxes, levies or duties of any nature including value-added, sales, use or withholding taxes (“Taxes”). Member is responsible for paying all Taxes for which Member is responsible under this Section. Company may invoice taxes to Member and Member will pay such taxes unless Member provides Company with a valid tax exemption certificate authorized by the appropriate taxing authority.
7. Term and Termination.
7.1. Term. These Membership Terms will be effective as of the stated date in an initial Member Agreement (“Effective Date”) and remain in effect until terminated by either party as permitted by these Membership Terms. Unless otherwise stated in the Membership Agreement the initial term will be for one year, thereafter, the Membership Agreement will automatically renew for successive periods equal to the initial term, unless cancelled by either party in accordance with these Membership Terms.
7.2. Termination. Either party may terminate this Agreement by providing 30 days’ written notice prior to the end of the then current term. Either party may terminate this Agreement immediately for a breach by the other party of any of its material terms, if the breaching party has failed to cure such breach (if curable) within 30 days of receipt of written notice from the non-breaching party describing the breach. Either party may terminate this Agreement without notice if the other party becomes insolvent, makes or has made an assignment for the benefit of creditors, is the subject of proceedings in voluntary or involuntary bankruptcy instituted on behalf of or against such party (except for involuntary bankruptcies which are dismissed within 60 days), or has a receiver or trustee appointed for substantially all of its property.
7.3. Effects of Termination. Upon the expiration or termination of this Agreement for any reason, (a) Member will immediately cease using the [Service], (b) upon request, each party will return or destroy all Confidential Information of the other party, provided, that each party may retain one copy of the Confidential Information of the other party as necessary to comply with applicable law or its records retention or archival policies or practices (and such retained Confidential Information will remain subject the non-disclosure obligations in this Agreement) and (c) any unpaid, undisputed amounts due through termination will become immediately due and payable.
7.4. Survival. Any provisions of this Agreement that expressly, or by implication, are intended to survive its termination or expiration will survive and continue to bind the parties, including without limitation provisions relating to confidentiality, representations and warranties, indemnification, limitations on liability, intellectual property, and Member’s payment obligations under this Agreement.
8. Confidential Information.
8.1. Confidential Information. “Confidential Information” means any information disclosed by Company to Member whether orally or in writing that is designated as confidential or that reasonably should be understood by the receiving party to be confidential, notwithstanding the failure of the Company to designate it as such. Confidential Information may include information that is proprietary to a third party and is disclosed by Company to Member pursuant to this Agreement. The Service, all features and functions thereof and related pricing and product plans are the Confidential Information of Company.
8.2. Non-Disclosure. Member agrees to maintain the confidentiality of Company’s Confidential Information with the same security and measures it uses to protect its own Confidential Information of a similar nature (but in no event less than reasonable security and measures) and not to use such Confidential Information except as necessary to perform its obligations or exercise its rights under this Agreement. Member may disclose Confidential Information of the disclosing party to those employees, officers, directors, agents, affiliates, consultants, users, and suppliers who need to know such Confidential Information for the purpose of carrying out the activities contemplated by this Agreement and who have agreed to confidentiality provisions that are no less restrictive than the requirements herein. Member will be responsible for any improper use or disclosure of the Company’s Confidential Information by any such parties. Except as expressly permitted by this Section, the Member will not disclose or facilitate the disclosure of Confidential Information of the disclosing party to any third party. The restrictions in this Section shall continue until such time as the information is covered by an exclusion set forth below.
8.3. Exclusions. The Member will have no obligation under this Section with respect to information provided by the disclosing party that: (a) is or becomes generally available to the public other than as a result of a breach of this Agreement by Member, (b) is or becomes available to the Member from a source other than the Company or another member, provided that such source is not known to the Member to be bound by an obligation of confidentiality to the Company with respect to such information, (c) was in the Member’s possession prior to disclosure by the disclosing party, or (d) is independently developed by the Member without reference to the Confidential Information.
9. Disclaimers. COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE PERFORMED ERROR-FREE OR UNINTERRUPTED, THAT COMPANY WILL CORRECT ALL ERRORS OR THAT THE SERVICE WILL MEET MEMBER’S REQUIREMENTS OR EXPECTATIONS. COMPANY IS NOT RESPONSIBLE FOR ANY ISSUES RELATED TO THE PERFORMANCE, OPERATIONS OR SECURITY OF THE SERVICE THAT ARISE FROM MEMBER CONTENT OR THIRD PARTY APPLICATIONS OR SERVICES PROVIDED BY THIRD PARTIES. COMPANY EXPRESSLY DISCLAIMS (TO THE GREATEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW) ALL OTHER WARRANTIES EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, RELATING TO THE SUBJECT MATTER OF THESE MEMBERSHIP TERMS, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, TITLE, OR FITNESS FOR A PARTICULAR PURPOSE.
10. Limitation of Liability. IN NO EVENT WILL COMPANY OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OF ANY KIND OR NATURE ARISING OUT OF THESE MEMBERSHIP TERMS OR THE SERVICE, INCLUDING WITHOUT LIMITATION, ANY COST TO COVER PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES (WHICH THE PARTIES AGREE WILL NOT BE CONSIDERED DIRECT DAMAGES), OR ANY LOSS OF REVENUE, PROFITS, SALES, DATA, DATA USE, GOOD WILL, OR REPUTATION. COMPANY’S MAXIMUM LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE MEMBERSHIP TERMS WILL BE LIMITED TO THE AMOUNT OF FEES MEMBER HAS PAID TO COMPANY IN THE 12 MONTHS PRIOR TO THE EVENT(S) GIVING RISE TO SUCH LIABILITY. THE LIMITATIONS SET FORTH IN THIS SECTION APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH A CLAIM IS BROUGHT, EVEN IF COMPANY HAS BEEN NOTIFIED OF THE POSSIBILITY OF DAMAGE OR IF SUCH DAMAGE COULD HAVE BEEN REASONABLY FORESEEN AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY EXCLUSIVE REMEDY PROVIDED IN THESE MEMBERSHIP TERMS.
11. Indemnification. Member agrees to defend and indemnify Company and its affiliates from and against any legal action, demand, suit, or proceeding brought against Company or its affiliates by a third party arising out of or related to the Member Content or Member’s use of the Service.
12. Publicity. Member hereby consents to Company identifying Member as a customer by name and logo in Company’s promotional materials, subject to Member’s right to revoke such consent in writing at any time. Upon such revocation, Company will have 30 days to process Member’s request.
13. Assignment. Member may not assign or transfer this Agreement or any of its rights or obligations hereunder in whole or in part without the prior written consent of Company. Subject to the foregoing, this Agreement will inure to the benefit of, be binding upon, and be enforceable against, each of the parties hereto and their respective successors and assigns.
14. Notices. Any notice required under this Agreement will be provided to the other party in writing. If Member wishes to provide notice to Company, Member will send notice via email to: memberexperience@servicenation.com. Company will send notices to one or more contact(s) on file for Member. Notices from Company, other than for a breach of this Agreement may be provided within the Service.
15. Attorney’s Fees. In the event any proceeding or lawsuit is brought in connection with this Agreement, the prevailing party in such proceeding will be entitled to receive its reasonable costs, expert witness and attorneys’ fees.
16. Relationship of the Parties. This Agreement does not create any joint venture, partnership, agency, or employment relationship between the parties.
17. No Third Party Beneficiaries. This Agreement is being entered into for the sole benefit of the parties hereto, and nothing herein, express or implied, is intended to or will confer upon any other person or entity any legal or equitable right, benefit or remedy of any nature whatsoever.
18. Equitable Remedies. Each party acknowledges and agrees that (a) a breach or threatened breach by such party may give rise to irreparable harm to the other party for which monetary damages may not be an adequate remedy; and (b) if a breach or threatened breach by such party occurs, the other party will in addition to any and all other rights and remedies that may be available to such other party at law, at equity or otherwise in respect of such breach, be entitled to seek equitable relief that may be available from a court of competent jurisdiction, without any requirement to post a bond or other security.
19. Force Majeure. Neither party will be liable under this Agreement for any failure or delay in the performance of its obligations (except for the payment of money) on account of strikes, shortages, riots, insurrections, fires, flood, storm, explosions, acts of God, war, governmental action, labor conditions, earthquakes, material shortages, or any other cause that is beyond the reasonable control of such party.
20. Limitation of Claims. No legal proceedings, regardless of form, arising under or relating to this Agreement may be brought by Member more than six months after it first have actual knowledge of the facts giving rise to the cause of action.
21. FCPA Compliance. Member will comply with the United Stated Foreign Corrupt Practices Act (as amended) and any analogous law or regulations existing in any other country or region, in connection with its performance under this Agreement. Member shall not make any payment, either directly or indirectly, of money or other assets, including but not limited to compensation derived from this Agreement, to government or political party officials, candidates for government or political office, or representatives of other businesses or persons acting on behalf of the foregoing, that would violate any applicable law, rule or regulation.
22. Export Compliance. Member must comply with United States, foreign and international laws and regulations, including without limitation, the United States Export Administration Regulations and the United States Office of Foreign Asset Control regulations, and other anti-boycott and import regulations. Such export laws govern use of the [Service] including technical data and any [Service] deliverables provided under this Agreement and Member agrees to comply with all such laws and regulations (including “deemed export” and “deemed re-export” regulations). Member is responsible for ensuring that no data, information, software programs and/or materials resulting from the [Service] (or direct product thereof) will be exported directly or indirectly in violation of these laws. Member will indemnify Company for any violation by Member of any applicable export controls or economic sanctions laws and regulations.
23. Governing Law, Jurisdiction and Venue. This Agreement will be governed by and construed in all respects in accordance with the laws of the state of Texas, without regard to its conflicts of laws principles. Each party hereby consents to the exclusive venue and jurisdiction of the federal courts of Texas. THE PARTIES FURTHER AGREE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, TO WAIVE ANY RIGHT TO TRIAL BY JURY WITH RESPECT TO ANY CLAIM, COUNTERCLAIM OR ACTION ARISING FROM THE TERMS OF THIS AGREEMENT.
24. Severability, Waiver and Amendment. If any provision of this Agreement is held by a court of competent jurisdiction to be unenforceable or invalid, such provision will be changed and interpreted as to best accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect. No waiver of any term or right in this Agreement will be effective unless made in writing and signed by an authorized representative of the waiving party. Any waiver or failure to enforce any provision of this Agreement will not be deemed a waiver of future enforcement of that or any other provision. Except to the extent otherwise expressly provided in this Agreement, this Agreement may only be amended in writing signed by both parties hereto.
25. Counterparts, Entire Agreement and Order of Precedence. These Membership Terms or any Membership Agreement may be executed in one or more counterparts, each of which will be deemed an original, but all of which together will constitute one and the same instrument. These Membership Terms, together with any Membership Agreement state the entire agreement of the parties regarding the subject matter of these Membership Terms, and supersedes all prior proposals, agreements or other communications between the parties, oral or written, regarding such subject matter. If an ambiguity or conflict exists among the documents the order of precedence will be: (a) the terms and conditions of a Membership Agreement; and (b) the terms and conditions of these Membership Terms. Any preprinted terms on any purchase order are hereby expressly rejected by Company and will be of no force or effect.
